Modules

The course is aimed at developing the application of management skills relevant to hospitality businesses. Managing a hospitality organisation is changing. With the increased use of technology and artificial intelligence, organisations are focused on the customer experience and gaining loyalty to deliver profit. The course will put theory into practice in a real-world environment. Graduates will gain the business acumen to comprehend, manipulate and present information and data while having the operational knowledge needed to run a hospitality business. Modules: Foundation Year • Personalised Learning • Academic Performance • Business Environment of Tourism, Hospitality and Leisure • Careers in the HEAT Industries • Delivering the Customer Experience • Introduction to Hospitality, Leisure and Tourism. Year One • Becoming a Hospitality Professional • Organisational Behaviour in the Hospitality Industry • Managing Financial Information • The Guest Experience for the 21st Century • Hospitality Operations. Year Two • Digital Marketing and Consumer Behaviour • Talent Management and Leadership • Technology and Innovation • Sustainable Hospitality • Applied Research Methods. Plus one optional module from: • Managing a Small Business • Cross Cultural Management for the Hospitality Industry. Year Three • Dissertation • Revenue Management and Distribution • Operational Risk Management • Hospitality Analytics and Strategy. Plus one optional module from: • Managing Hospitality Projects • Designing the Dining Experience.